Frequently Asked Questions

Welcome to the Modern Citizen FAQ page! We’ve put together answers to some of our most frequently asked questions. If you don’t find what you’re looking for here, feel free to reach out to us directly through our website.

1. How can I place an order?

Placing an order with us is simple. Browse our collection, select the items you’d like to purchase, and click the “Add to Cart” button. Once you’re ready to check out, click on the cart icon and proceed to the checkout page. Follow the prompts to enter your shipping information and payment details. You’ll receive an order confirmation email once your order is complete.

2. What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer payment options via PayPal and other secure payment gateways. Please ensure that your payment method is valid before submitting your order.

3. Can I modify or cancel my order after placing it?

Once your order is placed, we begin processing it immediately to ensure fast delivery. If you need to make changes or cancel your order, please contact us as soon as possible. While we cannot guarantee changes to orders that are already processing, we will do our best to accommodate your request.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use this number to track your shipment and get real-time updates on its status. Simply visit the carrier’s website and enter your tracking number to follow your order’s journey.

5. What is your return policy?

We want you to be completely satisfied with your purchase! If you’re not happy with an item, you can return it within 30 days of receiving it. The item must be in its original condition, unworn, and with tags attached. For more details on our return process, please visit our Returns page on the website.

6. Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. You can purchase them directly from our website and they will be delivered to your email inbox. Gift cards can be used to shop for any product on ModernCitizenSF.com.

7. Do you offer international shipping?

Currently, we only offer shipping within certain regions. For a full list of countries we ship to, please refer to our Shipping Policy. If you’re located outside our shipping zones, we’re sorry for the inconvenience, but we’re working on expanding our shipping options.

8. How long will it take to receive my order?

Shipping times vary based on your location and the shipping method you select at checkout. Standard shipping typically takes 5-7 business days, while expedited shipping can take 2-3 business days. You’ll be provided with tracking information as soon as your order ships.

9. Is it safe to shop on your website?

Absolutely! We use secure encryption technologies to protect your personal and payment information. We take your privacy and security very seriously, so you can shop with confidence.

10. How do I care for my Modern Citizen pieces?

To ensure the longevity of your items, please follow the care instructions provided with each piece. We recommend dry cleaning or gentle hand washing for many of our garments. For specific care instructions, please refer to the product details on the website.

11. How do I stay updated on new arrivals and promotions?

We’d love to keep you in the loop! Sign up for our newsletter to receive exclusive updates on new arrivals, sales, and special offers. You can also follow us on social media for the latest news and updates.

12. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately through our website. We’ll work quickly to resolve the issue by offering a replacement or refund, depending on the situation.